Privacy policy

Last updated: January 2026

At Dweller, we are committed to protecting the privacy of our users while helping them improve the health of their properties. This policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We collect information to provide a seamless "home health" service. This includes:

  • Identity & Contact Data: Name, email address, and phone number.

  • Property Data: Your full physical address and postcode (required for property health analysis and benchmarking).

  • Financial Data: Payment card details and billing information (processed securely via our third-party payment providers).

  • Technical Data: IP address, browser type, and usage data collected automatically when you visit our website.

  • Third-Party Data: Information received from integrated services (e.g., social media logins or public property records).

2. How We Use Your Data

We use your information under the following legal bases:

  • Contractual Necessity: To process your orders, manage your account, and deliver home health reports.

  • Legitimate Interests: To analyze where our customers are based and to perform postcode benchmarking (comparing your property’s health against regional data).

  • Legal Compliance: To fulfill tax, accounting, or regulatory obligations.

3. Sharing Your Information

We do not sell your data. We only share information with trusted partners necessary to run our service:

  • Certified Lab Partners: To analyze samples or data retrieved from your property.

  • Payment Processors: To securely handle transactions (we do not store full credit card numbers on our local servers).

  • Service Providers: Cloud hosting, email delivery services, and data analytics providers.

4. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Property health data may be anonymized and kept for long-term benchmarking trends.

5. Your Rights (UK GDPR)

As a UK resident, you have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Deletion: Request that we delete your personal data (the "Right to be Forgotten").

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at [Insert Email Address].

6. Cookies and Tracking

We use cookies to improve your experience on our site and to understand how you interact with our platform. You can manage your cookie preferences through your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Lead:

Dweller 71-75 Shelton Street, London, info@dweller.life